Our Call Center staff has experience in the area of telephone assistance and extensive knowledge of technical and personalized resolution with high response capacity, providing assistance in different languages with the aim of offering our customers and OEMs a telephone assistance service. quality. Incident management through its own applications and international contact platforms and direct management with manufacturers.
Visonic has its facilities, technical means and highly qualified personnel for all those clients / companies that request the provision of this service.
Equipped with a state-of-the-art server, we offer our clients the preparation of all types of attention and resolution reports, statistical data by type of product, calls for geographical coverage, assessment of incidents, among others, offering companies with all the needed exact information, even in real time.
From our Call Center department it manages, among other functions:
- Technical queries / procedures
- Technical advice and personalized help desk
- Logistics Follow-up
- Continuous product updates…